{"id":8381,"date":"2020-06-12T07:21:06","date_gmt":"2020-06-12T05:21:06","guid":{"rendered":"https:\/\/www.customeyes.nl\/kennis\/"},"modified":"2026-01-30T14:33:27","modified_gmt":"2026-01-30T13:33:27","slug":"knowledge","status":"publish","type":"page","link":"https:\/\/www.customeyes.nl\/en\/knowledge\/","title":{"rendered":"Knowledge"},"content":{"rendered":"<div class=\"title__block\">\n            <h3 class=\"title__block__subtitle\">Our knowledge base<\/h3>\n        <h1 class=\"title__block__title\">        We&#8217;re happy to share <strong>our insights<\/strong><br \/>\r\nwith you        <\/h1>    <\/div>\n\n<div class=\"knowledge\">\n    <div class=\"container\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/themes\/customeyes\/img\/eyes-yellow.png\" alt=\"Customeyes Eyes\"\n                 class=\"eyes eyes__yellow rellax\" data-rellax-speed=\"-3\"\/>\n                <h2 class=\"knowledge__title\">Highlighted articles<\/h2>\n        <div class=\"row\">\n            <div class=\"col-sm-7\">\n                <div class=\"knowledge__highlight\">\n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/measuring-customer-satisfaction-for-iso-9001-what-does-the-standard-require\/\" title=\"Measuring customer satisfaction for ISO 9001: what does the standard require?\">\n\n                        <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/05\/ISO-9001-768x428.png\" alt=\"Measuring customer satisfaction for ISO 9001: what does the standard require?\"\n                             class=\"knowledge__highlight-image\"\/>\n                        <h3 class=\"article__title\">Measuring customer satisfaction for ISO 9001: what does the standard require?<\/h3>\n                        <div class=\"author\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2023\/04\/DSC_1708-150x150.jpg\" alt=\"Mei Lin Parisius\"\n                                 class=\"author__image\"\/>\n                            <p class=\"author__name\">Mei Lin Parisius<\/p>\n                        <\/div>\n                    <\/a>\n                    <div class=\"terms\">\n                                                        <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/business-services\/\"\n                                                            class=\"button button-filter button-small\">Business Services<\/a>\n                                <\/div>\n                                                                <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/customer-satisfaction\/\"\n                                                            class=\"button button-filter button-small\">Customer Satisfaction<\/a>\n                                <\/div>\n                                                                <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/customer-satisfaction-survey\/\"\n                                                            class=\"button button-filter button-small\">Customer Satisfaction Survey<\/a>\n                                <\/div>\n                                                                <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/iso-9001\/\"\n                                                            class=\"button button-filter button-small\">ISO 9001<\/a>\n                                <\/div>\n                                                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"col-sm-5\">\n                                    <h3 class=\"popular__title\">Most read<\/h3>                                                        <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/what-is-the-customer-satisfaction-score-csat\/\" title=\"What is the Customer Satisfaction Score (CSAT)?\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/02\/CSAT-768x396.png\"\n                                     alt=\"What is the Customer Satisfaction Score (CSAT)?\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>What is the Customer Satisfaction Score (CSAT)?<\/h3>\n                            <\/div>\n                        <\/a>\n                                            <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/how-tenant-satisfaction-boosts-property-value-and-returns\/\" title=\"How tenant satisfaction boosts property value and returns\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/08\/Schermafbeelding-2025-10-27-111624-1-768x428.png\"\n                                     alt=\"How tenant satisfaction boosts property value and returns\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>How tenant satisfaction boosts property value and returns<\/h3>\n                            <\/div>\n                        <\/a>\n                                            <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/nps-survey-5-tips-tricks\/\" title=\"NPS Survey: 5 Tips &amp; Tricks\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2023\/01\/NPS-Survey-768x429.png\"\n                                     alt=\"NPS Survey: 5 Tips &amp; Tricks\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>NPS Survey: 5 Tips &amp; Tricks<\/h3>\n                            <\/div>\n                        <\/a>\n                                            <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/customer-loyalty-as-a-profitable-success-factor\/\" title=\"Customer loyalty as a profitable success factor\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/11\/Customer-Loyalty-768x439.png\"\n                                     alt=\"Customer loyalty as a profitable success factor\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>Customer loyalty as a profitable success factor<\/h3>\n                            <\/div>\n                        <\/a>\n                                    \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"knowledge-overview\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-sm-10 col-sm-offset-1 knowledge-overview-container\">\n\n                <h2>Read the<br \/> most read articles<\/h2>\n                <div class=\"knowledge-overview_filter\">\n                    <div class=\"row\">\n                        <div class=\"col-sm-9\">\n                            <h3>Choose a sector<\/h3>\n                                                            <a href=\"#\" class=\"knowledge-overview_filter-item button button-filter\" data-sectorid=\"179\">Real Estate                                    <svg viewBox=\"0 0 560 560\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                        <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                            <g fill=\"#000000\" fill-rule=\"nonzero\" class=\"fill\">\n                                                <path d=\"M280,0 C125.35,0 0,125.35 0,280 C0,434.65 125.35,560 280,560 C434.65,560 560,434.65 560,280 C560,125.35 434.65,0 280,0 Z M192.5,155.86 L280,243.36 L367.5,155.86 L404.145,192.505 L316.645,280.005 L404.145,367.505 L367.5,404.15 L280,316.65 L192.5,404.15 L155.855,367.505 L243.355,280.005 L155.855,192.505 L192.5,155.86 Z\" ><\/path>\n                                            <\/g>\n                                        <\/g>\n                                    <\/svg><\/a>\n                                                                <a href=\"#\" class=\"knowledge-overview_filter-item button button-filter\" data-sectorid=\"180\">Business-to-business                                    <svg viewBox=\"0 0 560 560\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                        <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                            <g fill=\"#000000\" fill-rule=\"nonzero\" class=\"fill\">\n                                                <path d=\"M280,0 C125.35,0 0,125.35 0,280 C0,434.65 125.35,560 280,560 C434.65,560 560,434.65 560,280 C560,125.35 434.65,0 280,0 Z M192.5,155.86 L280,243.36 L367.5,155.86 L404.145,192.505 L316.645,280.005 L404.145,367.505 L367.5,404.15 L280,316.65 L192.5,404.15 L155.855,367.505 L243.355,280.005 L155.855,192.505 L192.5,155.86 Z\" ><\/path>\n                                            <\/g>\n                                        <\/g>\n                                    <\/svg><\/a>\n                                                                <a href=\"#\" class=\"knowledge-overview_filter-item button button-filter\" data-sectorid=\"181\">Non-profit                                    <svg viewBox=\"0 0 560 560\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                        <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                            <g fill=\"#000000\" fill-rule=\"nonzero\" class=\"fill\">\n                                                <path d=\"M280,0 C125.35,0 0,125.35 0,280 C0,434.65 125.35,560 280,560 C434.65,560 560,434.65 560,280 C560,125.35 434.65,0 280,0 Z M192.5,155.86 L280,243.36 L367.5,155.86 L404.145,192.505 L316.645,280.005 L404.145,367.505 L367.5,404.15 L280,316.65 L192.5,404.15 L155.855,367.505 L243.355,280.005 L155.855,192.505 L192.5,155.86 Z\" ><\/path>\n                                            <\/g>\n                                        <\/g>\n                                    <\/svg><\/a>\n                                                        <\/div>\n                        <div class=\"col-sm-3 knowledge-overview_filter-select\">\n                            <select id=\"select-filter\">\n                                <option>Filter subject<\/option>\n                                                                    <option value=\"208\">Customer Loyalty<\/option>\n                                                                        <option value=\"224\">ISO 9001<\/option>\n                                                                        <option value=\"223\">Customer Effort Score<\/option>\n                                                                        <option value=\"220\">Customer Strategy<\/option>\n                                                                        <option value=\"219\">Healthcare<\/option>\n                                                                        <option value=\"218\">Accountmanagement<\/option>\n                                                                        <option value=\"217\">IT &amp; Cybersecurity<\/option>\n                                                                        <option value=\"216\">Stakeholder survey<\/option>\n                                                                        <option value=\"215\">Stakeholders<\/option>\n                                                                        <option value=\"213\">Tenant Satisfaction<\/option>\n                                                                        <option value=\"212\">Business Services<\/option>\n                                                                        <option value=\"211\">Customer Centricity<\/option>\n                                                                        <option value=\"210\">Customers<\/option>\n                                                                        <option value=\"209\">Feedback<\/option>\n                                                                        <option value=\"194\">Customer Satisfaction<\/option>\n                                                                        <option value=\"207\">Customer Survey<\/option>\n                                                                        <option value=\"206\">SLA<\/option>\n                                                                        <option value=\"205\">XLA<\/option>\n                                                                        <option value=\"204\">About Customeyes<\/option>\n                                                                        <option value=\"203\">Net Promotor Score<\/option>\n                                                                        <option value=\"202\">Tenants Survey<\/option>\n                                                                        <option value=\"201\">Retail<\/option>\n                                                                        <option value=\"200\">Real Estate<\/option>\n                                                                        <option value=\"199\">Offices<\/option>\n                                                                        <option value=\"198\">Residential<\/option>\n                                                                        <option value=\"197\">GRESB<\/option>\n                                                                        <option value=\"196\">BREEAM<\/option>\n                                                                        <option value=\"195\">Customer Satisfaction Survey<\/option>\n                                                                <\/select>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div id=\"loadMoreResultContainer\">\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/what-are-the-signals-that-you-should-measure-customer-satisfaction\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"What are the signals that you should measure customer satisfaction?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/06\/signals.png\" alt=\"What are the signals that you should measure customer satisfaction?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>What are the signals that you should measure customer satisfaction?<\/h3>\n                            <p class=\"date\">02 June 2026<\/p>\n                            <p class=\"description\">Which signals indicate that you should measure customer satisfaction? Discover the key triggers and learn how timely customer research can deliver your organisation a strategic advantage.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/when-should-you-conduct-a-customer-satisfaction-survey\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"When should you conduct a customer satisfaction survey?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/02\/Blog-6-eng-1024x576.jpg\" alt=\"When should you conduct a customer satisfaction survey?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>When should you conduct a customer satisfaction survey?<\/h3>\n                            <p class=\"date\">26 May 2026<\/p>\n                            <p class=\"description\">Find out when to conduct a customer satisfaction survey for maximum impact. Learn about strategic moments, best practices, and how structural measurement leads to greater customer loyalty and a competitive advantage.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/the-difference-between-customer-satisfaction-and-customer-loyalty\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"The difference between customer satisfaction and customer loyalty\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/05\/difference.png\" alt=\"The difference between customer satisfaction and customer loyalty\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>The difference between customer satisfaction and customer loyalty<\/h3>\n                            <p class=\"date\">19 May 2026<\/p>\n                            <p class=\"description\">What is the difference between customer satisfaction and customer loyalty? A comprehensive explanation and discover why both concepts are essential for sustainable growth and customer centricity.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/what-do-you-do-with-the-results-of-customer-surveys\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"What do you do with the results of a customer survey?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/05\/Results.png\" alt=\"What do you do with the results of a customer survey?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>What do you do with the results of a customer survey?<\/h3>\n                            <p class=\"date\">12 May 2026<\/p>\n                            <p class=\"description\">Discover how your organisation uses the results of customer surveys. Learn how to turn customer insights into concrete actions that drive higher customer satisfaction, loyalty, and competitive advantage.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/who-should-you-involve-in-a-customer-satisfaction-survey\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"Who should you involve in a customer satisfaction survey?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/02\/Blog-5-eng-1024x576.jpg\" alt=\"Who should you involve in a customer satisfaction survey?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>Who should you involve in a customer satisfaction survey?<\/h3>\n                            <p class=\"date\">05 May 2026<\/p>\n                            <p class=\"description\">Discover who you should involve in a customer satisfaction survey. Learn which internal and external stakeholders are essential for maximum impact, support, and valuable customer insights.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                <\/div>\n                <div class=\"text-center\"><a href=\"#\" class=\"btn btn-loadmore\" id=\"loadMoreButton\">More articles<\/a><\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-knowledge.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8381","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Knowledge - Customeyes<\/title>\n<meta name=\"description\" content=\"Our knowledge base is full of blogs and articles about customer satisfaction &amp; customer centricity. 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