{"id":8381,"date":"2020-06-12T07:21:06","date_gmt":"2020-06-12T05:21:06","guid":{"rendered":"https:\/\/www.customeyes.nl\/kennis\/"},"modified":"2026-01-30T14:33:27","modified_gmt":"2026-01-30T13:33:27","slug":"knowledge","status":"publish","type":"page","link":"https:\/\/www.customeyes.nl\/en\/knowledge\/","title":{"rendered":"Knowledge"},"content":{"rendered":"<div class=\"title__block\">\n            <h3 class=\"title__block__subtitle\">Our knowledge base<\/h3>\n        <h1 class=\"title__block__title\">        We&#8217;re happy to share <strong>our insights<\/strong><br \/>\r\nwith you        <\/h1>    <\/div>\n\n<div class=\"knowledge\">\n    <div class=\"container\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/themes\/customeyes\/img\/eyes-yellow.png\" alt=\"Customeyes Eyes\"\n                 class=\"eyes eyes__yellow rellax\" data-rellax-speed=\"-3\"\/>\n                <h2 class=\"knowledge__title\">Highlighted articles<\/h2>\n        <div class=\"row\">\n            <div class=\"col-sm-7\">\n                <div class=\"knowledge__highlight\">\n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/measuring-customer-satisfaction-for-iso-9001-what-does-the-standard-require\/\" title=\"Measuring customer satisfaction for ISO 9001: what does the standard require?\">\n\n                        <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/05\/ISO-9001-768x428.png\" alt=\"Measuring customer satisfaction for ISO 9001: what does the standard require?\"\n                             class=\"knowledge__highlight-image\"\/>\n                        <h3 class=\"article__title\">Measuring customer satisfaction for ISO 9001: what does the standard require?<\/h3>\n                        <div class=\"author\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2023\/04\/DSC_1708-150x150.jpg\" alt=\"Mei Lin Parisius\"\n                                 class=\"author__image\"\/>\n                            <p class=\"author__name\">Mei Lin Parisius<\/p>\n                        <\/div>\n                    <\/a>\n                    <div class=\"terms\">\n                                                        <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/business-services\/\"\n                                                            class=\"button button-filter button-small\">Business Services<\/a>\n                                <\/div>\n                                                                <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/customer-satisfaction\/\"\n                                                            class=\"button button-filter button-small\">Customer Satisfaction<\/a>\n                                <\/div>\n                                                                <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/customer-satisfaction-survey\/\"\n                                                            class=\"button button-filter button-small\">Customer Satisfaction Survey<\/a>\n                                <\/div>\n                                                                <div class=\"topic-block\"><a href=\"https:\/\/www.customeyes.nl\/en\/topic\/iso-9001\/\"\n                                                            class=\"button button-filter button-small\">ISO 9001<\/a>\n                                <\/div>\n                                                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"col-sm-5\">\n                                    <h3 class=\"popular__title\">Most read<\/h3>                                                        <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/what-is-the-customer-satisfaction-score-csat\/\" title=\"What is the Customer Satisfaction Score (CSAT)?\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/02\/CSAT-768x396.png\"\n                                     alt=\"What is the Customer Satisfaction Score (CSAT)?\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>What is the Customer Satisfaction Score (CSAT)?<\/h3>\n                            <\/div>\n                        <\/a>\n                                            <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/how-tenant-satisfaction-boosts-property-value-and-returns\/\" title=\"How tenant satisfaction boosts property value and returns\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/08\/Schermafbeelding-2025-10-27-111624-1-768x428.png\"\n                                     alt=\"How tenant satisfaction boosts property value and returns\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>How tenant satisfaction boosts property value and returns<\/h3>\n                            <\/div>\n                        <\/a>\n                                            <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/nps-survey-5-tips-tricks\/\" title=\"NPS Survey: 5 Tips &amp; Tricks\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2023\/01\/NPS-Survey-768x429.png\"\n                                     alt=\"NPS Survey: 5 Tips &amp; Tricks\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>NPS Survey: 5 Tips &amp; Tricks<\/h3>\n                            <\/div>\n                        <\/a>\n                                            <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/customer-loyalty-as-a-profitable-success-factor\/\" title=\"Customer loyalty as a profitable success factor\"\n                           class=\"popular__article\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/11\/Customer-Loyalty-768x439.png\"\n                                     alt=\"Customer loyalty as a profitable success factor\" class=\"popular__image\"\/>\n                                                            <div class=\"popular__meta\">\n                                <h3>Customer loyalty as a profitable success factor<\/h3>\n                            <\/div>\n                        <\/a>\n                                    \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"knowledge-overview\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-sm-10 col-sm-offset-1 knowledge-overview-container\">\n\n                <h2>Read the<br \/> most read articles<\/h2>\n                <div class=\"knowledge-overview_filter\">\n                    <div class=\"row\">\n                        <div class=\"col-sm-9\">\n                            <h3>Choose a sector<\/h3>\n                                                            <a href=\"#\" class=\"knowledge-overview_filter-item button button-filter\" data-sectorid=\"179\">Real Estate                                    <svg viewBox=\"0 0 560 560\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                        <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                            <g fill=\"#000000\" fill-rule=\"nonzero\" class=\"fill\">\n                                                <path d=\"M280,0 C125.35,0 0,125.35 0,280 C0,434.65 125.35,560 280,560 C434.65,560 560,434.65 560,280 C560,125.35 434.65,0 280,0 Z M192.5,155.86 L280,243.36 L367.5,155.86 L404.145,192.505 L316.645,280.005 L404.145,367.505 L367.5,404.15 L280,316.65 L192.5,404.15 L155.855,367.505 L243.355,280.005 L155.855,192.505 L192.5,155.86 Z\" ><\/path>\n                                            <\/g>\n                                        <\/g>\n                                    <\/svg><\/a>\n                                                                <a href=\"#\" class=\"knowledge-overview_filter-item button button-filter\" data-sectorid=\"180\">Business-to-business                                    <svg viewBox=\"0 0 560 560\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                        <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                            <g fill=\"#000000\" fill-rule=\"nonzero\" class=\"fill\">\n                                                <path d=\"M280,0 C125.35,0 0,125.35 0,280 C0,434.65 125.35,560 280,560 C434.65,560 560,434.65 560,280 C560,125.35 434.65,0 280,0 Z M192.5,155.86 L280,243.36 L367.5,155.86 L404.145,192.505 L316.645,280.005 L404.145,367.505 L367.5,404.15 L280,316.65 L192.5,404.15 L155.855,367.505 L243.355,280.005 L155.855,192.505 L192.5,155.86 Z\" ><\/path>\n                                            <\/g>\n                                        <\/g>\n                                    <\/svg><\/a>\n                                                                <a href=\"#\" class=\"knowledge-overview_filter-item button button-filter\" data-sectorid=\"181\">Non-profit                                    <svg viewBox=\"0 0 560 560\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                        <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                            <g fill=\"#000000\" fill-rule=\"nonzero\" class=\"fill\">\n                                                <path d=\"M280,0 C125.35,0 0,125.35 0,280 C0,434.65 125.35,560 280,560 C434.65,560 560,434.65 560,280 C560,125.35 434.65,0 280,0 Z M192.5,155.86 L280,243.36 L367.5,155.86 L404.145,192.505 L316.645,280.005 L404.145,367.505 L367.5,404.15 L280,316.65 L192.5,404.15 L155.855,367.505 L243.355,280.005 L155.855,192.505 L192.5,155.86 Z\" ><\/path>\n                                            <\/g>\n                                        <\/g>\n                                    <\/svg><\/a>\n                                                        <\/div>\n                        <div class=\"col-sm-3 knowledge-overview_filter-select\">\n                            <select id=\"select-filter\">\n                                <option>Filter subject<\/option>\n                                                                    <option value=\"207\">Customer Survey<\/option>\n                                                                        <option value=\"224\">ISO 9001<\/option>\n                                                                        <option value=\"223\">Customer Effort Score<\/option>\n                                                                        <option value=\"220\">Customer Strategy<\/option>\n                                                                        <option value=\"218\">Accountmanagement<\/option>\n                                                                        <option value=\"217\">IT &amp; Cybersecurity<\/option>\n                                                                        <option value=\"216\">Stakeholder survey<\/option>\n                                                                        <option value=\"215\">Stakeholders<\/option>\n                                                                        <option value=\"213\">Tenant Satisfaction<\/option>\n                                                                        <option value=\"212\">Business Services<\/option>\n                                                                        <option value=\"211\">Customer Centricity<\/option>\n                                                                        <option value=\"210\">Customers<\/option>\n                                                                        <option value=\"209\">Feedback<\/option>\n                                                                        <option value=\"208\">Customer Loyalty<\/option>\n                                                                        <option value=\"194\">Customer Satisfaction<\/option>\n                                                                        <option value=\"206\">SLA<\/option>\n                                                                        <option value=\"205\">XLA<\/option>\n                                                                        <option value=\"204\">About Customeyes<\/option>\n                                                                        <option value=\"203\">Net Promotor Score<\/option>\n                                                                        <option value=\"202\">Tenants Survey<\/option>\n                                                                        <option value=\"201\">Retail<\/option>\n                                                                        <option value=\"200\">Real Estate<\/option>\n                                                                        <option value=\"199\">Offices<\/option>\n                                                                        <option value=\"198\">Residential<\/option>\n                                                                        <option value=\"197\">GRESB<\/option>\n                                                                        <option value=\"196\">BREEAM<\/option>\n                                                                        <option value=\"195\">Customer Satisfaction Survey<\/option>\n                                                                <\/select>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div id=\"loadMoreResultContainer\">\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/why-is-measuring-customer-satisfaction-important\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"Why is measuring customer satisfaction important?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/03\/Blog-15-eng-1024x576.jpg\" alt=\"Why is measuring customer satisfaction important?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>Why is measuring customer satisfaction important?<\/h3>\n                            <p class=\"date\">25 March 2026<\/p>\n                            <p class=\"description\">Measuring customer satisfaction is essential for organisations that want to grow, strengthen customer loyalty and improve their competitive position. In this blog, you will discover why measuring customer satisfaction is indispensable for strategic decision\u2011making and how it contributes to building a customer\u2011centric organisation.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/what-is-the-net-promotor-score-nps\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"What is the Net Promotor Score (NPS)?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/11\/Net-Promoter-Score-1024x577.png\" alt=\"What is the Net Promotor Score (NPS)?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>What is the Net Promotor Score (NPS)?<\/h3>\n                            <p class=\"date\">23 March 2026<\/p>\n                            <p class=\"description\">Learn what the Net Promoter Score (NPS) is, how it\u2019s calculated, and why it matters. Discover how businesses like Coolblue use NPS to boost customer loyalty and drive improvement.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/why-is-a-high-response-rate-important\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"Why is a high response rate important?\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2026\/02\/Blog-4-eng-1024x576.jpg\" alt=\"Why is a high response rate important?\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>Why is a high response rate important?<\/h3>\n                            <p class=\"date\">03 March 2026<\/p>\n                            <p class=\"description\">Do you want to increase the response rate of your customer satisfaction survey? Discover strategic, Q&amp;A\u2011style tips from Customeyes to boost participation, gain reliable insights, and maximise the impact on customer centricity and decision\u2011making.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/the-changing-demands-of-tenants-what-it-means-for-commercial-real-estate\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"The changing demands of tenants: what it means for commercial real estate\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/10\/Schermafbeelding-2025-10-27-113823-1024x571.png\" alt=\"The changing demands of tenants: what it means for commercial real estate\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>The changing demands of tenants: what it means for commercial real estate<\/h3>\n                            <p class=\"date\">08 November 2025<\/p>\n                            <p class=\"description\">Explore how changing tenant demands impact commercial real estate.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                    <a href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/kpis-as-a-compass-why-nps-and-csat-are-indispensable-in-the-it-sector\/\" class=\"knowledge-overview_item is-animated\"\n                       title=\"KPI\u2019s as a compass: why NPS and CSAT are indispensable in the IT sector\">\n                        <div class=\"knowledge-overview_item-image\">\n                            <img decoding=\"async\" src=\"https:\/\/www.customeyes.nl\/wp-content\/uploads\/2025\/11\/NPS-CSAT-1024x569.png\" alt=\"KPI\u2019s as a compass: why NPS and CSAT are indispensable in the IT sector\"\/>\n                        <\/div>\n                        <div class=\"knowledge-overview_item-text\">\n                            <h3>KPI\u2019s as a compass: why NPS and CSAT are indispensable in the IT sector<\/h3>\n                            <p class=\"date\">16 October 2025<\/p>\n                            <p class=\"description\">Elevate customer experience in the IT sector with NPS, CSAT and continuous customer research. Discover how these KPIs guide improvement, reveal customer needs and fuel sustainable growth.<\/p>\n                        <\/div>\n                    <\/a>\n                \n                <\/div>\n                <div class=\"text-center\"><a href=\"#\" class=\"btn btn-loadmore\" id=\"loadMoreButton\">More articles<\/a><\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-knowledge.php","meta":{"_acf_changed":false,"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","footnotes":""},"class_list":["post-8381","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Knowledge - Customeyes<\/title>\n<meta name=\"description\" content=\"Our knowledge base is full of blogs and articles about customer satisfaction &amp; customer centricity. Start today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.customeyes.nl\/en\/knowledge\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge\" \/>\n<meta property=\"og:description\" content=\"Our knowledge base is full of blogs and articles about customer satisfaction &amp; customer centricity. 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