{"id":6463,"date":"2021-07-05T13:40:36","date_gmt":"2021-07-05T11:40:36","guid":{"rendered":"https:\/\/www.customeyes.nl\/products\/__cat__\/klantgerichtheidsscan\/"},"modified":"2024-08-20T11:28:21","modified_gmt":"2024-08-20T09:28:21","slug":"customer-centricity-scan","status":"publish","type":"products","link":"https:\/\/www.customeyes.nl\/en\/products\/general\/customer-centricity-scan\/","title":{"rendered":"Customer centricity scan"},"content":{"rendered":"
\n
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Customer centricity scan<\/h2>\n

Discover how customer-centric your organization is<\/h1>\n

Receive practical tips & tricks to become a customer-focused organization, based on employee feedback. <\/p>\n Free consultation<\/a>\n \n\n\n\n \"Discover\n <\/div>\n\n <\/div>\n<\/div>\n\n

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Customer centricity scan<\/h3>\n

What can you expect from Customeyes?<\/h2>\n
\n
\n
\n \"An\n

An independent and professional survey<\/h4>\n

With the full support from a dedicated project team throughout the whole process.<\/p>\n <\/div>\n

\n \"Define\n

Define customer centricity<\/h4>\n

Is customer centricity a central part of your organization? Ensure that all team members share the same mindset.<\/p>\n <\/div>\n

\n \"Become\n

Become a customer-centric organization<\/h4>\n

Climb the customer centricity ladder based on the feedback of your employees and actionable insights. <\/p>\n <\/div>\n \n

\n

Let\u2019s get in touch!<\/h4>\n

Give customer centricity a kickstart within your organization. What are you waiting for?<\/p>\n Contact ><\/a>\n <\/div>\n \"Customeyes\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n

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Customer centricity scan<\/h3>\n

How does it work?<\/h2>\n
\n
\n

Discover your position on the customer focus ladder, and receive a personalized e-book with all insights and practical tips & tricks.<\/p>\n <\/div>\n

\n\n
\n
\n \n \"When\n <\/div>\n
\n
\n

When do you need this survey?<\/h3>\n

This scan is for all organizations looking to improve or define their customer-centric approach. This scan enables you to collect valuable internal insights from your employees. Once employee has completed the online questionnaire, you’ll receive a customized e-book containing a detailed breakdown of your results, along with explanations and tips & tricks.<\/p>\n

This personalized e-book serves as a source of inspiration, showing the way for your organization to become more customer-centric and achieve greater success.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n

\n\n
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What is it exactly?<\/h3>\n

The objective is to uncover an understanding of how customer centricity lives within your team and organisation. It is designed to empower you to construct a successful, customer-centric strategy that covers every aspect of your business. The ultimate aim is to ensure that the customer’s voice sounds throughout your entire organization.<\/p>\n

We define customer centricity on 7 factors and collect an overall rating that reflects the level of customer centricity within your organization. This rating provides a accurate indication of your current standing on our customer centricity ladder, guiding you in your journey toward improved customer-centric practices.<\/p>\n <\/div>\n\n <\/div>\n

\n \"What\n <\/div>\n\n <\/div>\n
\n
\n \"Our\n <\/div>\n
\n
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Our approach<\/h3>\n

The scan has the following steps:<\/p>\n

    \n
  • Online questionnaire:<\/strong> Each team member completes an online questionnaire.<\/li>\n
  • Position assessment:<\/strong> Based on the questionnaire responses, we determine your organization’s current position on the customer focus ladder, providing a snapshot of your current status.<\/li>\n
  • Insights and key themes<\/strong>: The scan shows critical themes, including customer awareness, customer insight, and customer focus. This offers a detailed analysis of your performance in these areas.<\/li>\n
  • Personalized e-book:<\/strong> As a result of the assessment, you will receive an e-book that has all the insights and provides practical tips and tricks. This helpts to move your organization towards customer-centric practices.<\/li>\n<\/ul>\n

    This process is designed to empower your organization with the knowledge and tools necessary for cultivating a culture continuous improvement.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n

    \n \"Your\n

    Your data is safe with us<\/h2>\n
    \n
    \n

    We pay great attention to the security of customer and respondent information. That’s why Customeyes is ISO\/IEC 27001 certified.
    \r\n<\/p>\n <\/div>\n <\/div>\n

    \n
    \n \"Check\"\n\n

    Our clients determine the desired level of anonymity<\/p>\n <\/div>\n

    \n \"Check\"\n\n

    We enter into a data processing agreement<\/p>\n <\/div>\n

    \n \"Check\"\n\n

    All data is securely stored and processed<\/p>\n <\/div>\n

    \n \"Check\"\n\n

    Full transparency in communication about the (research) process<\/p>\n <\/div>\n <\/div>\n\n

    \n \"Customeyes\n <\/div>\n<\/div>","protected":false},"author":17,"template":"","class_list":["post-6463","products","type-products","status-publish","hentry","productgroups-general"],"acf":[],"yoast_head":"\nCustomer centricity scan - Customeyes<\/title>\n<meta name=\"description\" content=\"Is customer centricity a central part of your organization? Ensure that all team members share the same mindset and define customer centricity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.customeyes.nl\/en\/products\/general\/customer-centricity-scan\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer centricity scan\" \/>\n<meta property=\"og:description\" content=\"Is customer centricity a central part of your organization? 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