Help retail tenants to drive their business

What topics are covered?

Understanding tenant satisfaction is an important element for the success and stability of commercial real estate. Tenant surveys play a role in gaining valuable insights into crucial areas such as:

• The condition of the retail space or shopping center
• Accessibility
• The overall rental experience
• Available facilities
• Maintenance standards

These insights empower real estate managers to anticipate tenant needs, proactively address any issues, and provide solutions. Moreover, conducting surveys contribute to better relationships with tenants, potentially leading to higher tenant retention rates.

Our research includes various options for specific needs, such as surveys for new tenants, sustainability assessments, handling repair requests, and understanding departing tenants’ experiences. The survey is made to match your information requirements and can be conducted at a high frequency throughout the year, ensuring that tenant satisfaction remains a central focus in your commercial real estate management.

For who is this survey?

The retail tenant survey is for investors and managers who seek insights into the needs, experiences, and satisfaction levels of their retail tenants.

Customeyes has many years of experience from collaborating with numerous investors and managers. Using this experience, we develop a dependable questionnaire that aligns with the needs and context of your research. This ensures that you gain the valuable insights required to optimize the relationship with retail tenants and enhance the overall retail property management.

Our approach

Customeyes has a clear and structured approach, breaking down the survey process into distinct phases. We handle survey preparation, execution, and feedback delivery, and we excel in helping you to translate insights to actionable steps in an inspiring manner.

Our questionnaire is in compliance with GRESB standards, allowing for direct integration of survey results into the GRESB assessment.

Researching all aspects is key of our approach. We engage not only the investor but also the property manager and, if necessary, even contractors, providing a 360 view of tenant satisfaction and feedback. We offer a comprehensive dashboard, present survey results, create visually engaging infographics, and even organize workshops to help you make the most of the insights gathered during the survey process.