Uncover customer experiences after steps in the customer journey or projectsFree consultation //= get_template_directory_uri(); ?>
With full support from a dedicated team throughout the project
Into the experiences of your customers after completing a project
By providing engaging questionnaires that encourage participation
Evaluate your projects and continuously improve your serviceContact us >
The research, usually done with digital questionnaires, provides insights into how customers have experienced your services and our method identifies areas for improvement which matter the most.
This approach is suited for organisations that operate within project-based delivery of products or services. It serves the purpose of evaluating various phases throughout the project’s lifecycle, whether that’s during its execution or after its completion.
These organizations often possess a good understanding of their clients but seek a means to directly gather insights into the customer experience during a collaboration. This real-time feedback is invaluable forimproving future projects.
Customeyes collaborates with many building and IT companies. During their projects, they aim to assess specific key moments. The frequency of this research is adaptable and depends on the number of projects or stages within the customer journey.
Project evaluation research primarily uses quantitative research methods. The focus remains on gathering insights to evaluatie performance and identify areas for improvement in project delivery.
Our team consists of experienced consultants and project managers who possess the expertise to ask the right questions and ensuring that the insights we collect are actionable.
We analyze customer insights. We go beyond just data collection, offering understandable and practical advice to assist you in improving services, adapting to the evolving market trends, and ensuring that your performance improves over time.
We pay great attention to the security of customer and respondent information. That’s why Customeyes is ISO/IEC 27001 certified.
Our clients determine the desired level of anonymity
We enter into a data processing agreement
All data is securely stored and processed
Full transparency in communication about the (research) process