Customer satisfaction survey

Uncover key insights to improve customer satisfaction

Assess customer satisfaction and gain insight into your customers’ experiences.

Free consultation Uncover key insights to improve customer satisfaction

Customer satisfaction survey

What can you expect from Customeyes?

An independent and professional survey

With the full support from a dedicated project team throughout the whole process.

Insight in the loyalty of your customers

We deliver more than just numbers. We help you to understand your customer base and how to act on their feedback.

Concrete actions to improve satisfaction

What is needed to improve your customer satisfaction? Through proven methodes we determine the areas for improvement.

Let’s get in touch!

Happy customers are loyal, spend more, and recommend you to others. What are you waiting for?

Customer satisfaction survey

How does it work?

A customer satisfaction survey assesses customers’ satisfaction with products, services, service delivery, and employees. Furthermore, we determine your customers’ needs, desires, and expectations.

When do you need this survey?

Our services are made for all organisations that:

Aim to consistently deliver value to their customers.
Want to gather crucial insights into what drives customer satisfaction.
Are dedicated to implementing strategic enhancements to boost overall customer satisfaction.

We are here to support your efforts in these critical areas and help you achieve your customer-centric goals.

Why conduct a customer satisfaction survey?

Mapping out and addressing customer needs and desires is a worthwhile goal. Organisations that dedicate themselves to improving the customer experience outperform their counterparts who neglect this aspect. Customer satisfaction has several benefits:

Customer Loyalty: Satisfied customers show higher levels of loyalty, ensuring they continue to choose your products or services.
Increased Spending: Satisfied customers are more inclined to spend more.
Recommendations: Satisfied customers become promotors, and are more inclined to recommend your organisation to others.

Investing in customer satisfaction is a strategic move that brings returns in terms of loyalty, revenue, and growth.

Why conduct a customer satisfaction survey?

Which method do we use?

During the beginning, we will decide which approach fits most effectively with your customer base:

In-Depth Interviews: This method, suited for smaller, high-level groups, involves direct engagement with respondents. Through one-on-one interviews, we uncover insights into customer motivations, thoughts, and expectations. A qualitative research approach emphasizes words and narratives over numerical data.
Digital Surveys: When dealing with larger customer groups, we use digital surveys. These online questionnaires gather numerical insights that answer questions expressible in quantitative terms. We can also add open fields for qualitative feedback. This approach is efficient in gathering data from a broader audience.

Together we will choose a method which fits best to your customer base. This ensures that we employ the best technique.