Uncover what your employees think of customer centricity. Are they able to operate in a customer centric fashion?Free consultation //= get_template_directory_uri(); ?>
Is customer centricity a central part of your organization? Ensure that all team members share the same mindset
Achieve a customer-centric organization through the insights of your own employees
Climb the customer focus ladder from customer awareness to customer-centric with our experience and knowledge
Give customer centricity a kickstart within your organization!Contact >
Discover your position on the customer focus ladder, and receive a personalized e-book with all insights and practical tips & tricks.
This scan is for all organizations looking to improve or define their customer-centric approach. This scan enables you to collect valuable internal insights from your employees. Once employee has completed the online questionnaire, you’ll receive a customized e-book containing a detailed breakdown of your results, along with explanations and tips & tricks.
This personalized e-book serves as a source of inspiration, showing the way for your organization to become more customer-centric and achieve greater success.
The objective is to uncover an understanding of how customer centricity lives within your team and organisation. It is designed to empower you to construct a successful, customer-centric strategy that covers every aspect of your business. The ultimate aim is to ensure that the customer’s voice sounds throughout your entire organization.
We define customer centricity on 7 factors, we also collect an overall rating that reflects the level of customer centricity within your organization. This rating provides a accurate indication of your current standing on our Customer Centricity ladder, guiding you in your journey toward improved customer-centric practices.
The scan has the following steps:
This process is designed to empower your organization with the knowledge and tools necessary for cultivating a culture continuous improvement.
We pay great attention to the security of customer and respondent information. That’s why Customeyes is ISO/IEC 27001 certified.
Our clients determine the desired level of anonymity
We enter into a data processing agreement
All data is securely stored and processed
Full transparency in communication about the (research) process