Uncover the satisfaction regarding the internal services

Who is it for?

This survey is beneficial for all organizations wanting to improve their internal services. It helps organistions in the following:

• Measuring internal customer satisfaction: You can use it to evaluate the satisfaction of internal customers with regard to Service Level Agreements (SLAs), ensuring that your commitments and service standards are meeting expectations.
• Gaining insights into outsourcing partner satisfaction: This research evaluates the satisfaction levels of your outsourcing partners, helping you maintain a mutual beneficial cooperation.

This tool is adaptable to the specific needs and goals of your organization, offering feedback for continuous improvement and quality enhancement.

What is it exactly?

In this survey, the focus lies on evaluating the performance of your internal service providers. You inquire with your employees about their interactions and experiences with various internal services, such as cleaning, the service desk, reception, or the technical department.

The survey serves as a valuable tool to gain deep insights into the service experience of your employees. It offers specific action points to enhance internal customer satisfaction in the most impactful manner.

Our approach

Our internal customer satisfaction survey is a cooperation, made with one of our skilled consultants to cater to your specific requirements. This tailored survey is designed with the following objectives in mind:

• Enhancing internal organization quality: It serves as a tool for boosting the quality of your internal organization.
• Improving efficiency and customer-centric practices: The survey guides you towards a more efficient and customer-centric internal organization.
• Priority setting: Management can make informed decisions and set priorities based on the insights from the survey.
• Objective feedback for internal services: The survey provides internal services with objective and user-based feedback, enabling them to make improvements.

Throughout this process, you’ll collaborate with a project manager and a consultant, ensuring the smooth setup and execution of the survey. Our dedicated team will work closely with you to guarantee its success and help you achieve your internal organization improvement goals.