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Why is measuring customer satisfaction important?
25 March 2026
Measuring customer satisfaction is essential for organisations that want to grow, strengthen customer loyalty and improve their competitive position. In this blog, you will discover why measuring customer satisfaction is indispensable for strategic decision‑making and how it contributes to building a customer‑centric organisation.
What is the Net Promotor Score (NPS)?
23 March 2026
Learn what the Net Promoter Score (NPS) is, how it’s calculated, and why it matters. Discover how businesses like Coolblue use NPS to boost customer loyalty and drive improvement.
Why is a high response rate important?
03 March 2026
Do you want to increase the response rate of your customer satisfaction survey? Discover strategic, Q&A‑style tips from Customeyes to boost participation, gain reliable insights, and maximise the impact on customer centricity and decision‑making.
The changing demands of tenants: what it means for commercial real estate
08 November 2025
Explore how changing tenant demands impact commercial real estate.
KPI’s as a compass: why NPS and CSAT are indispensable in the IT sector
16 October 2025
Elevate customer experience in the IT sector with NPS, CSAT and continuous customer research. Discover how these KPIs guide improvement, reveal customer needs and fuel sustainable growth.