Business Services
KPI’s as a compass: why NPS and CSAT are indispensable in the IT sector
Elevate customer experience in the IT sector with NPS, CSAT and continuous customer research. Discover how these KPIs guide improvement, reveal customer needs and fuel sustainable growth.
Mei Lin Parisius
16 October 2025
Measuring customer satisfaction for ISO 9001: what does the standard require?
Strengthen your ISO 9001 approach with structured, meaningful customer satisfaction research. Learn what the standard requires, how to organise compliant measurement and how feedback fuels continuous improvement.
Mei Lin Parisius
14 May 2025
CX maturity in the IT sector
Discover how IT organizations can strengthen customer centricity. Learn why soft skills, customer feedback, and CX maturity are key to lasting client relationships in tech.
Hans Hylkema
23 May 2024
Customer loyalty as a profitable success factor
Strengthen long-term revenue by turning satisfied customers into truly loyal ones. Learn how customer survey helps you build stronger customer relationships.
Customeyes
26 September 2023