Customer Satisfaction
KPI’s as a compass: why NPS and CSAT are indispensable in the IT sector
Elevate customer experience in the IT sector with NPS, CSAT and continuous customer research. Discover how these KPIs guide improvement, reveal customer needs and fuel sustainable growth.
Mei Lin Parisius
16 October 2025
From snapshots to ongoing dialogue: the rise of continuous customer surveys
Continuous customer surveys give faster, more relevant insight by collecting feedback at key moments through simple system integrations.
Sem Kieboom
08 July 2025
Measuring customer satisfaction for ISO 9001: what does the standard require?
Strengthen your ISO 9001 approach with structured, meaningful customer satisfaction research. Learn what the standard requires, how to organise compliant measurement and how feedback fuels continuous improvement.
Mei Lin Parisius
14 May 2025
From data to action: how to get real value from customer surveys
Turn customer survey data into real improvements with clear priorities, shared ownership, and a continuous feedback loop that boosts loyalty.
Sem Kieboom
24 March 2025
First aid for setting up a customer satisfaction survey
Is this your first customer satisfaction survey? Then you probably have many questions. All beginnings are difficult, but with good preparation, you’ll be just fine.
Hans Hylkema
26 February 2025