Customer Satisfaction Survey

Strengthen your ISO 9001 approach with structured, meaningful customer satisfaction research. Learn what the standard requires, how to organise compliant measurement and how feedback fuels continuous improvement.

It is essential to stay closely connected with your customers and to continuously gather their feedback. This allows you to respond quickly to changing customer needs.

Is this your first customer satisfaction survey? Then you probably have many questions. All beginnings are difficult, but with good preparation, you’ll be just fine.

Learn how the Customer Satisfaction Score (CSAT) measures real-time customer experience, why it matters, and how the metric helps improve service and long-term customer relationships.

Learn what the Net Promoter Score (NPS) is, how it’s calculated, and why it matters. Discover how businesses like Coolblue use NPS to boost customer loyalty and drive improvement.