IT & Cybersecurity
KPI’s as a compass: why NPS and CSAT are indispensable in the IT sector
Elevate customer experience in the IT sector with NPS, CSAT and continuous customer research. Discover how these KPIs guide improvement, reveal customer needs and fuel sustainable growth.
Mei Lin Parisius
16 October 2025
From snapshots to ongoing dialogue: the rise of continuous customer surveys
Continuous customer surveys give faster, more relevant insight by collecting feedback at key moments through simple system integrations.
Sem Kieboom
08 July 2025
CX maturity in the IT sector
Discover how IT organizations can strengthen customer centricity. Learn why soft skills, customer feedback, and CX maturity are key to lasting client relationships in tech.
Hans Hylkema
23 May 2024