Net Promotor Score

Elevate customer experience in the IT sector with NPS, CSAT and continuous customer research. Discover how these KPIs guide improvement, reveal customer needs and fuel sustainable growth.

Is this your first customer satisfaction survey? Then you probably have many questions. All beginnings are difficult, but with good preparation, you’ll be just fine.

Learn what the Net Promoter Score (NPS) is, how it’s calculated, and why it matters. Discover how businesses like Coolblue use NPS to boost customer loyalty and drive improvement.

What is the link between customer satisfaction and customer loyalty?

Discover five practical tips to make your NPS survey truly effective. Learn how to turn customer feedback into concrete action and boost loyalty within your organization.